Director & COO — Tallento.ai
The Operator Behind India’s Education Hiring Revolution
Neha Gopal Thakur has 13 years of proven experience in the IT and Operations department. She graduated with a Bachelor of Technology from Amravati University and began her professional journey from Tech Mahindra, where she led large-scale technology deliveries and also managed clients across the globe.
Years in Tech & Ops
12+
IT + EdTech + Recruitment
Teams Managed
100+
HR, Sales, Ops, Support
Institutes Served
5,500+
Coaching, schools & universities
Cities Impacted
100+
Pan-India hiring ecosystem
Add Neha’s portrait here for the live profile look.
“If we fix culture, process and clarity, growth is just math.”
Core Zone
Operations, People, Delivery
Current Focus
Scale Tallento without losing soul
From corporate comfort to startup chaos — by choice
Before Tallento.ai, Neha led large-scale teams and delivery mandates at a top IT MNC. She understood process, governance, and how to ship reliably inside a giant system. But she also saw how India’s talent markets — especially in education — were disorganized, opaque and unfair.
When Sandeep started FPSJOBS (now Tallento.ai) from a small room in Muzaffarpur, Neha didn’t just advise from the sidelines. She walked away from 12 years of corporate comfort to join him fully. From that day, every recruiter, candidate and client touchpoint has passed through her lens of empathy + discipline.
Today, she acts as the stabilizing force in a high-velocity startup — protecting culture, enforcing clarity, and making sure big vision translates into daily execution.
Neha in one view
Operating Superpower
Turns chaos into calm systems without losing speed or humanity.
People Philosophy
High expectations, high support. No politics. Radical clarity in feedback.
What She Protects
Client trust, team morale, and non-negotiable ethics in hiring & operations.
What Drives Her
Building a company where people are proud of both the work and how it’s done.
Career arc: IT leader to COO-mindset founder partner
- Led multi-city teams delivering critical projects for global clients.
- Built reputation for zero-escalation delivery and high team retention.
- Mentored young managers, especially women stepping into leadership roles.
- Left stable corporate role to go all-in on building Tallento.ai.
- Designed hiring, training and performance systems for 100+ internal team members.
- Co-created culture frameworks, recruiter training academies and client success playbooks.
What Neha is solving right now
- Making Tallento’s recruitment engine scalable without losing the personal touch that built trust with 1.8M+ educators.
- Installing discipline in sales, HR and delivery teams so that promises to clients and candidates are honoured on time, every time.
- Building internal leaders who can run verticals independently while staying aligned to Tallento’s values.
- Designing future-ready ops playbooks for new products: Tribe, Tallento Living, mentorship, and IT recruitment.
How Neha reads the company in one glance
Neha’s dashboard isn’t just revenue graphs. She tracks a blend of hard metrics and soft signals to judge if the company is truly healthy.
- Execution Health: SLAs met, joins delivered vs commitment, billing accuracy.
- Culture Health: attendance, energy on the floor, conflict resolution quality.
- Client Trust: escalations, repeat mandates, response time on tough cases.
- Team Growth: promotions from within, skill upgrades, ownership shown.
LIVE OPS SNAPSHOT
Open Mandates
148
across IIT-JEE, NEET, K-12 & IT
Join Probability
78%
based on RTJ & pipeline
Green Zone
Billing, delivery and client NPS are on track.
Watchlist
Attendance dip in one pod + delayed feedback from 3 clients.
Neha-style operating rules
- 1. No silent confusion. If a team doesn’t understand something, it’s a process design problem, not a talent problem.
- 2. Feedback is a favor. Honest, specific feedback — given with respect — is how people grow. Sugar-coating only delays pain.
- 3. Protect deep work. Noise, gossip and constant context-switching kill output. She designs days so people can actually finish meaningful work.
- 4. Clarity beats drama. Written SOPs, clear owners and clean escalation paths solve most “political” issues.
- 5. Values > shortcuts. No revenue target is worth breaking trust — with candidates, clients or team.
How people experience Neha as a leader
Team members often describe Neha as “someone who will push you hard, but never leave you alone in the problem.” She is direct, but deeply fair.
- • Asks tough questions without attacking the person.
- • Remembers personal context: family, health, background.
- • Celebrates silent performers, not just loud voices.
CULTURE SNAPSHOT
Team NPS
9.1 / 10
internal pulse checks
Attrition
Low
vs industry benchmark
Her goal is simple: build a place where serious, hungry people feel respected, stretched and safe enough to do the best work of their careers.
Talks, panels & conversations
Neha speaks most comfortably about real operations, not buzzwords. If you’re curating a stage or podcast on any of these themes, she’s the right voice:
- • Building discipline in early-stage startups without killing heart.
- • Women in leadership beyond tokenism: making real decisions.
- • Turning recruitment chaos into a predictable engine in India.
- • Managing big-career transitions: corporate to founder life.
For speaking invites, closed-door leadership sessions or culture workshops, reach out via email or LinkedIn.
Bring Neha into your next problem-solving room
Whether you’re a founder struggling with team chaos, an HR head trying to fix recruitment, or an educator building your own institution — Neha is most excited when there’s a real, messy problem to solve.
HOW SHE LIKES TO WORK
- • Clear context + honest data over glossy decks.
- • Few, decisive meetings instead of endless back-and-forth.
- • Ownership on both sides for implementing what’s decided.
Beyond spreadsheets & dashboards
Neha is a quiet backbone more than a loud brand. She’s most herself in:
- • Long walks where ideas become plans.
- • One-on-one conversations with team members stuck in tough life decisions.
- • Evenings where family, work and future plans all share the same table.
This website is a living snapshot. As Tallento evolves, so will Neha’s role, experiments and lessons. The north star stays the same: build something big, solid and deeply humane.